Questions and answers
Sizing and fit
Every pair we list is Slazenger. Sizes are EU throughout.
Your usual EU size. If you sit between two sizes, take the bigger one.
Men's pairs run EU 40 to 48, with 47 and 48 on fewer styles. Women's run EU 36 to 41, kids and junior EU 26 to 40. No single model covers the whole range, so the sizes listed on a product page are the ones we hold for that pair.
Put a sheet of paper on the floor against a wall and stand on it with your heel touching the wall. Mark the tip of your longest toe, then measure from the wall to the mark in centimetres. Measure both feet and work from the longer one.
One EU size is two thirds of a centimetre, so half a centimetre is most of a size. That is usually the difference between a pair you wear and a pair you send back.
Every size here is EU, the way Slazenger marks the shoes. Rather than trusting a conversion chart, measure your foot in centimetres and compare it against a pair you already wear. Brands do not agree on where a UK 8 sits.
Yes, if the model comes in more than one colour. The product page shows the other colours as small photos above the sizes. Pick one to go to that colour.
To 26 EU countries. We do not deliver to the United Kingdom. Slazenger footwear is handled there by a different licensee, which also rules out Jersey, Guernsey, the Isle of Man and Gibraltar. Ireland is not included: Gençeller, the Slazenger footwear licensee we buy from, covers the other 26 EU countries.
A few territories attached to countries we do serve fall outside the area as well: the Canary Islands, Ceuta and Melilla, the Aland Islands, the French overseas departments, the Faroe Islands and Greenland. The shipping page lists every country we deliver to. If your address is not on it, the checkout will not offer you a delivery method.
Delivery is free to 26 EU countries, with no minimum order. Every order ships tracked.
The shipping page lists the rates and delivery times for every country we deliver to.
Pay on a working day before 16:00 (Dutch time) and we aim to send your order the same day. Every order leaves within one working day. Weekends and Dutch public holidays don't count as working days.
From there UPS takes over. Usual UPS transit times, in working days (our estimate, not a UPS promise):
- Netherlands, Belgium, Luxembourg: 1 to 2, most Dutch and Belgian parcels arrive the next working day
- Germany, Austria: 1 to 2
- Denmark, Poland, Czechia, Hungary, Slovakia: 2 to 3
- Spain, Slovenia: 2 to 4
- France, Italy: 2 to 6
- Portugal, Romania, Lithuania: 3 to 4
- Sweden, Finland, Greece: 3 to 6
- Estonia, Latvia, Croatia: 4 to 5
- Bulgaria: 4 to 6
- Malta: 2 to 3, Cyprus: 2 to 5
The product page and your cart show the dates to expect for your country.
Yes, every order ships tracked. The shipping confirmation email carries the tracking number and a link to the carrier. The first scan can take up to a working day to appear, so an empty tracking page just after dispatch is normal.
Returns and refunds
Fourteen days to change your mind on any pair, and another fourteen to post it back.
Yes, on every pair we sell. You have 14 days from the day your parcel arrives to tell us you are withdrawing, no reason needed, and another 14 days after that to get the shoes back to us. That is the EU right of withdrawal and it is not something we can shorten.
Fill in the withdrawal form, or email info@paarline.com with your order number. Sending the form is your formal notice and it counts from the moment you send it, not from when we reply. We confirm every withdrawal by email, quoting what you sent and when it reached us, and we reply on working days with the return address and what to do. You never need our approval before posting a pair back.
Try them on the way you would in a shop: indoors, on a clean floor. That never costs you your refund. Wear beyond that, and we may deduct the loss in value. The same goes for a missing shoebox, insole or lace, so send the shoebox back with them, packed inside an outer box.
You do, when it is a change of mind. A tracked parcel of this size costs about €7 to €9 within the Netherlands and roughly €15 to €40 from other EU countries, depending on the country and the carrier. A faulty pair or a wrong item is a different case and the postage is on us. Get in touch and we arrange it.
Within 14 days of your withdrawal notice. We may wait until the shoes reach us or you show proof that you posted them, whichever happens first. It goes back to the payment method you used, with no fee. Standard delivery is free, so there is no delivery cost to refund. If you paid €10 for express, we do not refund that €10, because free standard delivery was available. If you keep part of an order, we work the second-pair discount out again on the pairs you keep.
Email info@paarline.com with your order number and the size you want, and we will tell you what to do with the pair you have. If the size you need is on the site, ordering it straight away is the quickest route, because it ships before the first pair gets back to Rotterdam. A size swap keeps your pair discount.
Ordering, paying and reaching us
Email info@paarline.com or call +31 (0)10 314 0285. We answer on working days.
By card (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, Google Pay or Shop Pay. With a Dutch bank account you can also use iDEAL or in3. Some countries have their own method: Bancontact in Belgium, MB WAY in Portugal, MobilePay in Denmark and Finland, Satispay in Italy. The checkout shows the full list for your device and country before you pay.
The checkout runs on Shopify's own payment pages. Your card number goes to the payment provider, never to us. We do not see it and we do not store it.
Yes. We buy our Slazenger shoes directly from Gençeller, Slazenger's official footwear licensee for 26 EU countries, and sell them in those countries only.
Prices are in euros and include VAT. Inside the EU the checkout total is the end of it and there is nothing to pay on arrival.
Yes. The second pair of shoes is 15% off, taken off in your cart with no code. The cheaper pair gets the 15%, and it repeats: buy four pairs and the two cheaper ones are 15% off. Sliders do not count. Two pairs at €44.99 come to €83.24.
The discount counts the pairs you keep. Send one of those two back and you get €38.25, because the pair you keep goes back to its full €44.99. A faulty pair or a size swap keeps the discount. Orders that got the old 5%/10% discount keep that rule.
Our emails carry news, promotions and new arrivals. You can sign up at the bottom of the About us page.
Email info@paarline.com with your order number as soon as you notice. While the parcel is still with us we can change the address or stop it. Once the carrier has it, only the carrier can redirect it, and they may charge for that. Either way you keep the 14-day right to withdraw once it arrives.
Email us the model and the size and we will tell you whether we expect it back. Stock comes in batches, so a size that is gone today is not always gone for good.
Email info@paarline.com or call +31 (0)10 314 0285 on a working day. Put your order number in the message if it is about a parcel or a return; it saves a round trip. The shop is run by Paarline B.V., Kiotoweg 70, 3047 BG Rotterdam, the Netherlands. KvK 42111729, VAT NL869784067B01.
