Right of withdrawal

You have 14 days to change your mind

You can withdraw from your order within 14 days of the pair arriving, and you do not have to give a reason. If the order came in more than one parcel, the 14 days start on the day the last one arrived.

Sending the form on this page is your withdrawal declaration. It takes effect the moment you send it, not when we answer. An email to info@paarline.com with your order number does the same job, and so does the model form near the bottom of this page.

The right comes from Article 6:230o of the Dutch Civil Code, which implements EU Directive 2011/83/EU. In Norway it is the angrerettlova. Swiss law gives no automatic right to cancel an online order, so for Swiss orders we grant the same right by contract, on the same terms (clause 12 of the refund policy).

You are withdrawing from a contract with Paarline B.V., trading as RapidSneakers, Kiotoweg 70, 3047 BG Rotterdam, Netherlands. KvK 42111729, VAT NL869784067B01.

Send your withdrawal declaration

This form is the declaration itself. It goes to Paarline in Rotterdam and it takes effect the moment you send it, not when we answer.

Withdrawal form

Every field is needed except the delivery date. Under Message, list the pairs and sizes you are sending back.

We confirm every withdrawal by email, normally the same working day, quoting what you sent and the date and time it reached us. We answer by email on working days with the return address and what happens next. Your details are used to handle the return and nothing else; see the privacy policy.

1. Tell us

Send the form on this page, or email info@paarline.com with your order number. Any clear statement counts. You do not need our permission or a return number, and a notice sent on the fourteenth day is still on time.

2. Post the pair back

You then have another 14 days to send the shoes to RapidSneakers returns, Paarline B.V., Kiotoweg 70, 3047 BG Rotterdam, with the order number in or on the parcel. Posting inside those 14 days is enough; they do not have to have arrived. You pay that postage unless the pair is faulty or not what you ordered: about €7 to €9 within the Netherlands and roughly €15 to €40 from other EU countries for a tracked parcel. Use a tracked service and keep the receipt: if the pair never reaches us and you cannot show that you posted it, there is no refund.

3. Money back

Your refund follows within 14 days of the notice, to the card or account you paid with. We may hold it until the pair reaches us or you show proof of postage, which is what clause 7 of the refund policy sets out. There is no fee for handling a refund.

Costs, deductions and the paper form

The refund policy is the binding version of all of this, and it is worth reading before you post anything back.

Read the refund policy

Indoors, on a clean floor, over socks, the way you would in a shop. Handling them enough to work out whether they fit never costs you anything.

Wear on the outsole, creasing across the upper, scuffs, marks or odour, or a missing insole, lace or box, all leave the pair worth less than it was, and that loss comes off the refund. When we make a deduction we tell you the amount, the reason, and we send photographs.

The price of the pairs, plus the standard delivery charge you paid on the way out. If you picked a faster or dearer delivery option, we refund the standard rate for your country.

Sending back part of an order is fine. If what you keep falls below the level that earned a discount, we recalculate the order at the price that would actually have applied and the difference comes off the refund.

Norway sits outside the EU customs area, but the right to withdraw applies in full under the angrerettlova and clauses 1 to 11 of the refund policy govern the return. We refund the delivery you paid us at our standard Norway rate. We are not registered for VOEC, so import VAT and the carrier's declaration fee are billed to you on delivery. That money goes to Tolletaten and to the carrier, never to us, so we cannot refund it; you reclaim it from Tolletaten and we send whatever export documents you need.

Switzerland has no statutory right to cancel an online order, so ours is contractual: the same 14 days, on the same terms as in the EU, and we refund the delivery you paid us at our standard Switzerland rate. If the carrier bills us a clearance or handling fee for the return parcel, that is part of the return cost: we deduct it and show the carrier's invoice reference. We do not deduct import duty or VAT on the returned pair. Clause 12 has the details.

You are not obliged to use this wording, but you may. Copy it into an email or a letter and send it to us.

To: Paarline B.V. (RapidSneakers), Kiotoweg 70, 3047 BG Rotterdam, Netherlands, info@paarline.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:

That is a different route, and a longer one. Email info@paarline.com with your order number and a photo of the problem. We repair, replace or refund, and we pay the postage both ways.

Under Dutch law a defect that appears in the first year after delivery is presumed to have been there on delivery, unless we can show otherwise. Reporting within two months of noticing is always in time. Normal wear is not a defect; sneakers worn daily will show it.