Shipping policy

Last updated: 17 October 2026

Every order leaves our warehouse in Rotterdam. This page explains when we dispatch, where we send, what it costs, and what happens when a parcel goes wrong.

Where we ship

We deliver to 26 countries of the European Union.

They are Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Ireland is not included: Gençeller, the Slazenger footwear licensee we buy from, covers the other 26 EU countries.

We do not ship to the United Kingdom. Slazenger footwear is handled in the UK by a different licensee, so orders to England, Scotland, Wales and Northern Ireland are not something we can take. The same applies to Jersey, Guernsey, the Isle of Man and Gibraltar.

A few places inside or attached to countries we do serve are outside our delivery area: the Canary Islands, Ceuta and Melilla in Spain, the Aland Islands in Finland, the French overseas departments and territories, the Faroe Islands and Greenland. We do not deliver anywhere else in the world, and we cannot ship to a PO box or a poste restante address.

If your country is not on the list, the checkout will not offer a delivery method for it. That is the only place the decision is made, so an address we cannot serve simply cannot be paid for.

Shipping rates

Delivery is free to all 26 countries we ship to. There is no minimum order value: one pair ships free, the same as five.

Express delivery is also offered at checkout, at €10. It is not available to Cyprus, Finland, Greece, Malta or Sweden.

The rate for your address is shown at checkout before you pay.

Prices and VAT

Prices include VAT and are the same in all 26 countries. For a delivery inside the EU the price you see at checkout is the final price: there are no customs formalities and no import charges, because the parcel never leaves the EU customs union.

When we dispatch

We ship within 1 working day. Orders are picked and packed in our own warehouse in Rotterdam, and an order placed on a working day before 16:00 (Dutch time) usually leaves the same day. Orders placed after 16:00, at weekends or on Dutch public holidays leave on the next working day.

You get an email as soon as your order is confirmed, and a second one with a track and trace link when the parcel leaves us. In any event we deliver within 30 days of the order, unless we agree a different date with you. If we cannot make that, you may cancel the order and get your money back.

How long delivery takes

Standard delivery is free and usually arrives within these times after dispatch. These are usual UPS transit times in working days (our estimate, not a UPS promise) and not guaranteed delivery dates. Islands and remote areas take the longest.

  • 1–2 days: Netherlands, Belgium, Luxembourg, Germany, Austria
  • 2–3 days: Czechia, Denmark, Hungary, Malta, Poland, Slovakia
  • 2–4 days: Slovenia, Spain
  • 2–5 days: Cyprus
  • 2–6 days: France, Italy
  • 3–4 days: Lithuania, Portugal, Romania
  • 3–6 days: Finland, Greece, Sweden
  • 4–5 days: Croatia, Estonia, Latvia
  • 4–6 days: Bulgaria

Express (€10) usually arrives 1 working day after dispatch: 1 to 2 days to Croatia, Lithuania and Slovakia, and 2 days to Bulgaria. The tracking link in your shipping email is the most accurate estimate available at any moment, because it comes from the carrier and updates as the parcel moves.

Delays caused by weather or strikes are outside our control, but they are not your problem to solve alone. If a parcel stalls, email us and we will chase the carrier.

Delivery by UPS

We ship with UPS. Every order leaves our warehouse in Rotterdam on a UPS service, tracked to your door. Your shipping confirmation email has the UPS tracking number and the link to follow it.

Whether a signature is needed, and whether an undelivered parcel goes to a neighbour or to a pickup point, is decided by the carrier and by the delivery options you choose. Depending on your country and the parcel, UPS may let you redirect it or change the delivery day from the tracking page.

Your delivery address

Check the address before you confirm the order. If something is wrong, email info@paarline.com straight away with your order number. We can change the address as long as the parcel has not left us. Once it is with the carrier we cannot redirect it, although you often can, through the carrier's own tracking page.

If a parcel comes back to us because the address was incomplete, because it was refused, or because nobody collected it from the pickup point, we will contact you. You can have it sent again, in which case we tell you the cost of the new delivery before we send it, or cancel the order. What we refund in that case is set out in clause 10 of our refund policy.

Damaged or missing parcels

Until the parcel is in your hands, or in the hands of someone you named, the risk is ours. If it arrives damaged, arrives with the wrong contents, or does not arrive at all, email info@paarline.com with your order number and a photo where there is something to photograph. We will trace the parcel with the carrier and either send a replacement or refund you. There is no deadline for reporting this beyond a reasonable time after you notice it, and you never need to open a case with the carrier yourself.

Returns

Changed your mind, or something is wrong with the pair you received? See our refund policy for the 14-day right of withdrawal, the return address and how refunds are paid.

Questions

Email info@paarline.com or call +31 (0)10 314 0285. We answer email on working days.