Questions and answers
Returns and refunds
You do, when it is a change of mind. A tracked parcel of this size costs about €7 to €9 within the Netherlands and roughly €15 to €40 from other EU countries, depending on the country and the carrier. A faulty pair or a wrong item is a different case and the postage is on us. Get in touch and we arrange it.
Within 14 days of your withdrawal notice. We may wait until the shoes reach us or you show proof that you posted them, whichever happens first. It goes back to the payment method you used, with no fee, and it includes the cheapest standard delivery we offered on that order. If you paid for a faster option, we refund the standard rate.
