Shipping & Delivery
Every order leaves our warehouse in Rotterdam. Orders are picked and packed on working days, and you get a tracking link by email when your parcel leaves us.
We deliver to 26 countries of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
What shipping costs
Delivery is free to all 26 countries, with no minimum order. One pair ships free, the same as five.
Express delivery (€10) is offered at checkout, except to Cyprus, Finland, Greece, Malta and Sweden.
Where we do not deliver
Ireland is not included: our Slazenger licence covers the other 26 EU countries.
We do not ship to the United Kingdom. Slazenger footwear is handled in the UK by a different licensee, so orders to England, Scotland, Wales and Northern Ireland are not something we can take, and the same goes for Jersey, Guernsey, the Isle of Man and Gibraltar.
A few places attached to countries we do serve are outside our delivery area too: the Canary Islands, Ceuta and Melilla in Spain, the Aland Islands in Finland, the French overseas departments and territories, the Faroe Islands and Greenland.
If your address is not in one of the 26 countries, the checkout will not offer a delivery method for it. We cannot ship to a PO box or a poste restante address.
Prices and VAT
Prices include VAT and are the same in all 26 countries. The total at checkout is the final price, and there is nothing to pay on arrival.
Dispatch and delivery times
We do not pick or pack at weekends or on Dutch public holidays, and sale periods are busier than usual.
Once your parcel is with UPS, the distance decides the rest. Parcels usually arrive within 2 to 5 working days of dispatch, and within 4 to 7 working days to Sweden, Finland, Greece, Malta and Cyprus. Your tracking link is the most accurate estimate at any moment, because it comes from the carrier and updates as the parcel moves. Delays caused by weather or strikes are outside our control, and if a parcel stalls we chase the carrier for you.
Tracking your parcel
Every order ships tracked. The shipping confirmation email has your tracking number and a link to the carrier. It can take up to a working day for the first carrier scan to appear, so an empty tracking page right after dispatch is normal.
Wrong address
Email info@paarline.com with your order number as soon as you notice. While the parcel is still with us we can change the address. Once the carrier has it, only the carrier can redirect it, and they may charge for that.
Tracking says delivered, but nothing arrived
Check with your neighbours and any agreed safe spot first, since carriers often leave parcels there without a clear note. If it is still missing, email us your order number and we open a case with the carrier.
Refused or uncollected parcels
If a parcel comes back because it was refused at the door or never collected, and you have not told us you are withdrawing, we refund the goods minus the return freight we actually paid to get them back. That applies everywhere, and it is clause 10 of our refund policy.
The full shipping terms
The binding terms for dispatch, delivery and lost or damaged parcels are in our shipping policy. If anything on this page ever reads differently from that document, the policy is the one that counts. Returns are covered on our returns and exchanges page and in full in our refund policy.
